We are a registered sole trader trading under the name of Seamstar (referred to here as “Seamstar”, “we”, “us” or “our”). The following Conditions apply to the purchase and supply of any product from our website. When you submit your payment you are agreeing to these Conditions so if you have any questions please contact us before you make your purchase.

Our Products
We promise to act professionally at all times and to describe our products as accurately as we can. All measurements are taken carefullt but are approximate. We display the colour of our products as accurately as possible but we are unable to guarantee that this will represent the true colour of the product. We will store you details in accordance with our privacy policy.

We sometimes include items in our product photograph to aid the appreciation of scale. Such items are not included in the purchase price.

We recommend that you wash your fabric before using it as cotton is well known to shrink after washing.

If you feel we have made a mistake in our description please contact us and if we agree we will amend the product description promptly.

Purchasing Products
You can purchase any of our products which are in stock by adding them to your basket and making payment once you have proceeded to the checkout.

Our prices are in Great British Pounds. The purchase price is the cost of the product or products you choose plus the postage and packaging costs. The purchase price is for the quantity specified in the product description. The minimum purchase quantity is one unit with the amount of one unit as set out in the product description.

Please note international buyers should contact us for a postage quote prior to placing an order. Unfortunately we are unable to accept orders from North America.

Making Payment
We accept the following methods of payment:
Credit Cards
Debit Cards
Cheques
Postal Orders
Telephone Orders

We use HSBC card transaction service and this is totally safe to use. Your details are encrypted and we do not save or store your credit or debit card details.

If you wish to make payment by telephone please call us on 01829 770 733 and we will process the payment for you.

Cheques and Postal Orders should be sent to our postal address and made payable to Seamstar. You should make your purchase in the normal way by adding items to your basket and proceeding to the checkout. You will then be given an option to pay by cheque or postal order and then you should print out your order confirmation and send it by post with your payment. We will reserve your product/s for 5 working days whilst you post your cheque or postal order to us.

Once your cleared payment has been received we will get to work on preparing your product/s for immediate dispatch.

Postage & Packaging
For our current Postage Rates (UK, European and International) please click here.

Returns
We accept returns as long as we receive the returned product/s in the same condition that we sent them to you and we receive the returned product/s within 10 working days from the day you placed your order. Please include your name, address and a note as to why you no longer want the product/s and we will refund the product price to you promptly. We will send you a confirmation email as soon as we have processed the refund.

Please note we will not refund the packaging and postage costs incurred in us sending the product/s to you and you will be responsible for the postage costs in retuning the product/s to us. You are responsible for the product/s until we receive them so you may wish to send them to us by recorded delivery.

Damaged Products
We check and carefully package every order. Sometimes items are damaged whilst in the post. If you receive your item and it is in any way damaged please contact us by telephone or by email to complaints@seamstar.co.uk. You must contact us within 10 working days of placing your order. We will promptly replace any product/s proved to be damaged in the post so that you are completely happy with your purchase. When items are damaged in the post we submit a claim to Royal Mail. You agree to retain all packaging and damaged items and if required by Royal Mail you agree to promptly supply these and any further information that Royal Mail requires.

Lost Products
Whichever postage option you choose, if you have not received your products within 10 working days you should contact us immediately by telephone or by email to complaints@seamstar.co.uk. If you have not contacted us within 10 working days of the placement of your order we are entitled to consider the item has been received and you are happy with your purchase. If your product/s are lost in the post you agree to assist us by providing any information requested by Royal Mail.

Unsatisfactory Products
If you are in any way unsatisfied with your product/s then please contact us by telephone or by email to complaints@seamstar.co.uk and let us know why you are unhappy. We will always do our best to help as it is important to us that you are entirely satisfied with your purchase.

Copyright and other Intellectual Property
All images, text, layout, design and any other intellectual property on our website are the property of Seamstar and may not be reproduced for any means without our permission.

Privacy Policy
This privacy policy sets out how we will use any information about you that you submit to us.

Seamstar is registered with the Information Commissioner and complies with the Data Protection Act. Seamstar is the controller and sole owner of all personal data collected. We promise to securely store your data.

Any information that we collect from you will be used for the following purposes:

- processing your order;
- payment transaction;
- record keeping;
- sending our newsletter to you; and
- marketing purposes.

Your information will not be sold, shared or transferred to anyone else unless we are required to do so by law. We may store and use your name, address and other personal details for the purpose of contacting you in the future for the reasons stated above. You can request a copy of the details that we hold about you.

We do not store any of your payment details such as credit or debit card numbers. We only store details of the value of your transactions with us.

By agreeing to these Conditions you are giving your consent to allow us to use your personal information in this way.

CONTACT US
You can contact us via our contact form or via email at info@seamstar.co.uk or by telephone on 01829 770 733.

Our trading address for returning products or submitting postal payments is:

Seamstar
Oaksgate
Woodsfin Lane
Tattenhall
Chester
CH3 9NN