are a registered sole trader trading under the name of Seamstar (referred to
here as “Seamstar”, “we”, “us” or “our”).
The following Conditions apply to the purchase and supply of any product from
our website. When you submit your payment you are agreeing to these Conditions
so if you have any questions please contact us before you make your purchase.
include items in our product photograph to aid the appreciation of scale. Such
items are not included in the purchase price.
that you wash your fabric before using it as cotton is well known to shrink
If you feel
we have made a mistake in our description please contact
us and if we agree we will amend the product description promptly.
You can purchase any of our products which are in stock by adding them to your
basket and making payment once you have proceeded to the checkout.
are in Great British Pounds. The purchase price is the cost of the product or
products you choose plus the postage and packaging costs. The purchase price
is for the quantity specified in the product description. The minimum purchase
quantity is one unit with the amount of one unit as set out in the product description.
international buyers should contact us for a postage
quote prior to placing an order. Unfortunately we are unable to accept orders
from North America.
We accept the following methods of payment:
We use Cardsave Streamline
card transaction service and this is totally safe to use. Your details are encrypted
and we do not save or store your credit or debit card details.
If you wish
to make payment by telephone please call us on 01829 770 733 and we will process
the payment for you.
and Postal Orders should be sent to our postal
address and made payable to Seamstar. You should make your purchase in the
normal way by adding items to your basket and proceeding to the checkout. You
will then be given an option to pay by cheque or postal order and then you should
print out your order confirmation and send it by post with your payment. We
will reserve your product/s for 5 working days whilst you post your cheque or
postal order to us.
cleared payment has been received we will get to work on preparing your product/s
for immediate dispatch.
For our current Postage Rates (UK, European and International) please click here.
We accept returns as long as we receive the returned product/s in the same condition
that we sent them to you and we receive the returned product/s within 10 working
days from the day you placed your order. Please include your name, address and
a note as to why you no longer want the product/s and we will refund the product
price to you promptly. We will send you a confirmation email as soon as we have
processed the refund.
we will not refund the packaging and postage costs incurred in us sending the
product/s to you and you will be responsible for the postage costs in retuning
the product/s to us. You are responsible for the product/s until we receive
them so you may wish to send them to us by recorded delivery.
We check and carefully package every order. Sometimes items are damaged whilst
in the post. If you receive your item and it is in any way damaged please contact
us by telephone or by email to email@example.com. You must contact
us within 10 working days of placing your order. We will promptly replace
any product/s proved to be damaged in the post so that you are completely happy
with your purchase. When items are damaged in the post we submit a claim to
Royal Mail. You agree to retain all packaging and damaged items and if required
by Royal Mail you agree to promptly supply these and any further information
that Royal Mail requires.
Whichever postage option you choose, if you have not received your products
within 10 working days you should contact us immediately
by telephone or by email to firstname.lastname@example.org.
If you have not contacted us within 10 working days of the placement of your
order we are entitled to consider the item has been received and you are happy
with your purchase. If your product/s are lost in the post you agree to assist
us by providing any information requested by Royal Mail.
If you are in any way unsatisfied with your product/s then please contact
us by telephone or by email to email@example.com and let us know
why you are unhappy. We will always do our best to help as it is important to
us that you are entirely satisfied with your purchase.
and other Intellectual Property
All images, text, layout, design and any other intellectual property on our
website are the property of Seamstar and may not be reproduced for any means
without our permission.
you submit to us.
is registered with the Information Commissioner and complies with the Data Protection
Act. Seamstar is the controller and sole owner of all personal data collected.
We promise to securely store your data.
that we collect from you will be used for the following purposes:
- payment transaction;
- record keeping;
- sending our newsletter to you; and
- marketing purposes.
will not be sold, shared or transferred to anyone else unless we are required
to do so by law. We may store and use your name, address and other personal
details for the purpose of contacting you in the future for the reasons stated
above. You can request a copy of the details that we hold about you.
We do not
store any of your payment details such as credit or debit card numbers. We only
store details of the value of your transactions with us.
to these Conditions you are giving your consent to allow us to use your personal
information in this way.
You can contact us via our contact form or via
email at firstname.lastname@example.org or by
telephone on 01829 770 733.
address for returning products or submitting postal payments is: