The Product

What types of projects are your fabrics suitable for?
We sell different weights of cotton fabric. Generally such fabrics are suitable for clothing, bags, quilting, craft work such as appliqueing, lightweight upholstery and lightweight interior decore.

Depending on its use you may need to use interlining to make the cotton suitable. We have posted a variety of projects that we have used our fabrics for on our blog, which can be viewed at www.seamstaruk.blogspot.com.

Can I have a sample of your fabric to make sure of weight and/or colour?
Yes! Just email us your name, address and choice of samples and we will post it to you.

What size of fabric do you sell?
The maximum width of our fabric is 110cm. So that you can purchase exactly the right amount of fabric you require, we sell our fabric in quarters. If you order one quarter you will receive a piece of fabric 55cm wide by 50cm long.

I am not sure how much fabric to add to my basket, can you help me?
Yes! Work out how much fabric you need and then take a look at the following guide which shows you how much fabric you need to order.

If you need a different size or you are still not sure what to order please contact us. We are more than happy to help you.

What type of fabrics do you sell?
At present all of our fabrics are quality 100% cotton.

My pattern is in yards – can I buy the fabric in yards instead of meters?
Yes - please use our contact form or email us at info@seamstar.co.uk and we can arrange to sell you fabric by the quarter yard.

How can I be sure that the fabric I buy will be the same colour as on your website?
We display the colour of our products as accurately as possible but precise colour depends on your monitor settings. You are able to return fabric and receive a refund if you are in any way unhappy with your purchase.

You do not currently stock my favourite designer, will you be stocking their products in the future?
Yes - We are constantly sourcing new innovative designers from around the world. contact us with details of the designer you are looking for and we will do the research and try to get their products for you. We will email you to let you know how we have got on.

I am looking for a fabric range which is not in your shop will you stock it for me?
Again yes! - contact us with details of the fabric you are looking for and we will try to get it for you.

Purchasing

How do I make a purchase?
Purchasing is simple and quick. When you have found a product you want to buy, select the required quantity and add the product to your basket. You can continue shopping and when you have finished click proceed to checkout. You will be asked for information so we can deliver the item to you and you will then need to input payment details.

Is there a minimum purchase amount?
Yes - The least quantity of any product is one unit with the amount of one unit listed in the product description. For fabric this is one quarter which is 55cm by 50cm.

Do you have any Special Offers?
Yes – every month we have a great offer shown on our Homepage. We update this Special Offer each month so you can be assured of great value.

I am outside of the UK – can I place an order?
International buyers should contact us for a postage quote prior to placing an order. Unfortunately we are unable to accept orders from North America.

Payment

What methods of payment do you accept?
We accept payment by credit card, debit card, cheque, postal order or telephone orders. We also accept payment by Paypal.
Full details of each method of payment can be found in our Conditions under Making Payment.

Who processes my card details and is it safe?
We use HSBC card transaction service and this is totally safe to use. Your details are encrypted and we do not save or store your credit card details.

Can I pay by cheque or postal order?
Yes - You should make your purchase in the normal way by adding items to your basket and proceeding to the checkout. You will then be given an option to pay by cheque or postal order and then you should print out your order confirmation and send it by post with your payment. We will reserve your products for 5 working days whilst you post your cheque or postal order to us.

Who should I make my cheque or postal order payable to?
Please make cheques payable to Seamstar

Where should I send my cheque or postal order?
Please send your completed cheque and order form to:
Seamstar
4 Rose Corner
Bolesworth Road
Tattenhall
Cheshire
CH3 9QD

How do I pay by telephone?
Please contact us on 01829 771529 and we will take your order by telephone.

Postage & Packaging

How quickly will you send my order out?
We dispatch orders promptly and aim to dispatch orders daily.

What types of postage do you offer?
We use Royal Mail First Class post. Royal Mail aim to deliver items sent this way within 1 to 2 working days.

How much is postage?
For orders up to £15.00 postage is £1.85
For orders £15.01 to £25.00 postage is £2.90
For orders £25.01 to £35.00 postage is £3.30
For orders £35.01 to £44.99 postage is £3.60
For orders over £45.00 postage is FREE

European and International Customer Postage

We are able to accept orders from Customers in Europe and Internaional customers for orders of less than 8 metres. The follwoing tariffs apply:

European Customers
Postage and packaging costs:

For orders up to £15.00 postage is £2.60
For orders £15.01 to £25.00 postage is £3.65
For orders £25.01 to £35.00 postage is £4.05
For orders £35.01 to £44.99 postage is £4.35
For orders over £45.00 postage is £3.10

International Customers
Postage and packaging costs

For orders up to £15.00 postage is £4.35
For orders £15.01 to £25.00 postage is £5.40
For orders £25.01 to £35.00 postage is £5.80
For orders £35.01 to £44.99 postage is £6.10
For orders over £45.00 postage is £8.10

How will my product be packaged?
We lovingly wrap your product in colourful paper tied with ribbon or wool. We then use good quality envelopes and boxes in order to minimise any damage during postage.

Can I send a product to someone else as a gift?
Yes – we have a gift wrapping service which you can select on checkout.

Returns & Exchanges

What if I do not like my item when I receive it?
We are happy to accept returns as long as we receive the products in the same condition that we sent them to you and we receive the returned products within 10 working days from the day you placed your order. Please click here to go to our Conditions page which has more details on returning items.

Problems

I placed my order over a week ago and I haven’t received it, what should I do?
Whichever postage option you choose, if you have not received your products within 10 working days you should contact us immediately so we can help you. Please click here to go to our Conditions page which has more details on lost items.

What if there is something wrong with my item or I am unsatisfied with it?
We want you to be totally happy with your purchase. Please contact us and let us know why you are unhappy. We will always do our best to help as it is important to us that you are entirely satisfied with your purchase. If you are unsatisfied we will arrange to refund your purchase price.

Data Protection

Will you store my name and address?
Yes unless you tell us you do not want us to do this. We have a privacy policy which sets out what we will do with your information. We promise not to share your information and we will always hold it securely.

Seamstar
Who are Seamstar?
We are a registered sole trader trading under the name of Seamstar.
Our trading address is:
4 Rose Corner
Bolesworth Road
Tattenhall
Chester
CH3 9QD